Orange modem software4/26/2023 ![]() The correct pattern of lights on the ONT is 'Power' and 'PON' lights on, 'LOS' light off and 'LAN' light flashing. If these checks have been done, and you're still having issues, please contact customer care on 1907. Please note: standard connection charges will when viewing our support videos. Check the wires are correctly connected.Are the LED lights white? The 'Power', 'Internet', and 'Wi-Fi' lights should be a steady white, not flashing.Check your modem is switched on. The power switch is on the back of your modem. ![]() Follow the instructions in our support video If it's still not working, you can reset your modem to its factory settings.Set up a Wi-Fi connection to your modem using these instructions.Check the cables are correctly connected.Are the LED lights green? The 'Power', 'Internet', and 'WAN' lights should be a steady green, not flashing. ![]() ![]() The power switch is on the side of your modem Be sure to read the ones relevant to the type of modem you have.
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